Accurate planning is fundamental to our process
In the series of blogs about the processes at Lakwijk, this time the steps between technical advice and making a product; quotation, delivery time planning and order placement.
At Lakwijk we prepare a quotation carefully and quickly. In many cases, our customer also has to make a calculation themselves using our quotation. Proper information and quick response are therefore important for a smooth process. The basis for a quotation is a choice of material with dimensions, or a drawing of a product that we will custom manufacture. The structure of a quotation depends on the series size but also on the wishes of the customer. In many cases, delivery time is an important part of a quotation. It is important that Lakwijk can maintain relatively short delivery times. Optimal delivery reliability, if possible, even more so.
Our method of accurate planning plays a key role in this. To monitor available capacity, we allow room in the delivery time if orders allow it. On the other hand, if it is necessary for a customer, we must be able to have shorter delivery times. In addition, we must retain capacity to be able to respond immediately if a customer has an acute problem. Good planning relies on good customization calculations, good stock management of materials, a flexible culture in production, the application of data analysis and looking ahead through forecasts.
Calling for quotes can be a form of service and is very educational. However, it should not be experienced as a burden by a customer. We therefore call quotes selectively. If a quotation is comprehensive and we want to check whether there are any ambiguities, or if we have the impression that the delivery time for a possible order is under pressure for the customer, we may call quotations. Preferably, following up calls also have value for the customer.
If the customer places an order, the order confirmation will immediately follow by email. Normally this is a confirmation of what was determined at the quotation stage. If something deviates for any reason, for example based on a customer wish, this is first discussed and agreed.
Lakwijk wants to be a smooth and reliable link in the customer's process of calculating, quoting and placing orders.
Curious about what we can do for you or would you like advice?
We are happy to assist you!